STB Smart Management Platform (SMP)

ZTE provides a STB Smart management platform solution based on the VUE3 architecture and PG large database. Through pre-diagnosis and troubleshooting, it helps operators to solve end-user failures online and remotely, thereby reducing door-to-door services and labor costs. At the same time, it leverages bigdata technologies for better operation and increases revenue by strengthening cooperation with partners such as advertising and package marketing.

Product Highlights

· Predictive diagnostics and trouble-shooting to reduce support calls.
· Remote customer support to reduce truck roll.