ZTE shapes the future of MEA with ultimate managed digital services

• ZTE builds an intelligent brain through big data and AI large models, actively promoting the evolution of networks towards higher-level intelligence
• ZTE intelligent O&M services start from network elements, single domains, and cross-domain multi-levels, providing layered, domain-specific, and hierarchical evolution of digital and intelligent O&M capabilities

Dubai, UAE, 13 December 2024–ZTE Corporation (0763.HK / 000063.SZ), a global leading provider of integrated information and communication technology solutions, has won the Asia Best Digital Transformation Award at the 2024 Telecom Review Excellence Awards. The announcement was made at the 18th Global Leaders Summit, organized by the renowned ICT media outlet Telecom Review, which concluded successfully in Dubai.

The Telecom Review Excellence Awards recognize industry participants who have made exceptional contributions to the development of the telecommunications sector through innovation.

In the wave of global digitalization and intelligence, achieving rapid digital transformation has become essential for meeting the growing demand for high-quality networks and exceptional user experiences. As a leader in digital network deployment, ZTE utilizes big data and AI large models to build an intelligent brain, driving the evolution of networks toward higher-level intelligence.

ZTE's intelligent O&M services begin at the network element level and extend across single-domain and cross-domain layers. This approach ensures structured and domain-specific evolution of digital and intelligent O&M capabilities. By deploying integrated, self-intelligent networks focused on performance, business requirements, and user experience, ZTE has supported numerous global operators in their digital transformation journeys.

Through its OSS O&M management platform and VMAX big data analysis platform, ZTE empowers operator clients to create real-time visual dashboards for dynamic presentations of network alarms, performance metrics, user experience data, and complaint handling information. Leveraging AI technology, ZTE predicts potential faults and provides early warnings, enabling maintenance teams to take proactive measures. It also forecasts network traffic and equipment capacity, assisting operators in precise expansion planning to maximize investment returns.

ZTE has made significant strides in network fault and complaint handling by enabling layered autonomy and cross-domain collaboration. These innovations create an automated closed-loop process, equipping operators with "self-repair" and "self-optimization" capabilities in intelligent networks.

Over the past year, ZTE has partnered with multiple operators on managed service projects, delivering remarkable outcomes. Overall O&M costs (OPEX) have decreased by over 15%, network traffic has increased by 10–20%, and user bases have grown by approximately 10–15%. Additionally, fault occurrence rates have dropped by 30%, while business quality indicators have improved by 15%. Several partner operators have achieved top rankings in local third-party tests, digital maturity assessments, and user satisfaction surveys.

This award underscores ZTE's dedication to advancing "active, automatic, and agile" high-level intelligent networks. It follows previous accolades, including the TM Forum Outstanding Catalyst Award and the W.Media Bridging the Digital Divide Award.

Moving forward, ZTE will continue to refine its proactive O&M model, driven by user perception and centered on the value O&M concept. By doing so, ZTE aims to help global customers enhance network quality, unlock the potential of the digital economy, and embrace the future under high-level intelligent networks.